Responsive Support
Experienced Cortell TM1 Consultants will decipher and solve your support issues
Cortell Australia provides a dedicated regional centre for the support and issue resolution of IBM Cognos TM1 applications. Our Support Centre is managed by experienced TM1 Consultants.
The support centre is:
- located in Sydney, Australia
- operates from 9am to 6pm Monday to Friday for direct telephone contact
- 7 days a week / 24 hours a day for email lodgment and self service ticket creation.
- has a dedicated number, 1300 089 003 – 9am to 6pm: Mon-Fri
Cortell's dedicated Australian support centre will:
- centralise all client related issues
- facilitate investigation and resolution
- if required, manage the escalation of the issue internally to consultants for onsite analysis and resolution, or externally to IBM ... we'll manage this process through to closure.
The Cortell Australia support centre helps clients establish the most cost effective and fastest resolution path to issues that occur with the software, architecture or in house business applications, allowing the client to focus on business as usual.
Support costs
The cost structure for the support centre is based on a number of days per calendar month, per 12 month period, charged in 8 hour blocks. We have a variety of packages designed to suit our customers' needs.
Support ... just a few clicks away
To learn more about Cortell's support services for TM1, please complete the form below or give us a call on our telephone support line on 1300 089 003 – 9am to 6pm: Mon-Fri:
What will happen next?
A support representative will contact you within twenty four hours to understand your requirements and work with you until you are satisfied with the outcome.
